Pod Digital Marketing – Terms & Conditions – SEO, CRO and Other Recurring Services
1.1. In this Agreement, unless the context otherwise requires, the following expressions have the
“Business Day” means any day (other than Saturday or Sunday) on which ordinary banks are open for
their full range of normal business in England.
“Client” means the person, company, firm or body engaging the Service Provider to perform search
engine optimisation services (“SEO Services”), conversion rate optimisation services (“CRO Services”)
or other recurring services (“Other Recurring Services”) on the Client’s World Wide Web site (the
“Confidential Information” means, in relation to either Party, information which is disclosed to that
Party by the other Party pursuant to, or in connection with, this Agreement (whether orally or in
writing or any other medium, and whether or not the information is expressly stated to be
confidential or marked as such);
“CRO Services” means the Conversion Rate Optimisation services to be provided by the Service
Provider to the Client in accordance with the terms and conditions of this Agreement;
“Designated Search Engines” means the search engines on which the Service Provider shall apply the
SEO Services and/or CRO Services and/or Other Recurring Services with a view to improving the
ranking of the Website;
“Fee” means the consideration payable to the Service Provider for the SEO Services and or CRO
Services and/or Other Recurring Services as defined in Clause 6;
“Initial Fee” means the first sum payable to the Service Provider under Clause 6.
“Intellectual Property Rights” means (a) any and all rights in any patents, trademarks, service marks,
registered designs, applications (and rights to apply for any of those rights) trade, business and
company names, internet domain names and e-mail addresses, unregistered trademarks and service
marks, copyrights, database rights, know-how, rights in designs and inventions;
(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);
(c) rights of the same or similar effect or nature as or to those in paragraphs (a) and (b) which now or
in the future may subsist; and
(d) the right to sue for past infringements of any of the foregoing rights;
“Keyword Report” means the keywords that the Service Provider will provide SEO Services and/or
CRO Services and/or other relevant Other Recurring Services for;
“Order Forms” means the forms that constitute the order.
“Other Recurring Services” means and other recurring services in accordance with the terms and
conditions of this Agreement. These services include, but not limited to, domain name registration
and management, Social Media, SSL Certification, STD Codes and Consultancy;
“Required Information” means the information which the Client must supply to the Service Provider
to enable the Service Provider to carry out the SEO Services and/or CRO Services and/or Other
“SEO Services” means the SEO services to be provided by the Service Provider to the Client in
accordance with the terms and conditions of this Agreement;
“Website SEO” means the application of the SEO services, CRO Services and relevant Other Recurring
Services to the Website including, but not limited to, the editing of the Website.
“The Service Provider” means Pod Digital Marketing a company registered in England and Wales
under number 10132514 whose registered office is at Office 6, Elizabethan House, Lutterworth,
Leicestershire, LE17 4NJ (“the Service Provider”) and who carries on business providing search
engine optimisation services (SEO), conversion rate optimisation services (CRO), Other Recurring
Services (“Other Recurring Services”) of sites on the World Wide Web.
“Web Site” means the Client’s World Wide Web site to be developed by the Service Provider pursuant
to this Agreement.
“World Wide Web” means a global computer network of servers and files containing text and
graphics accessible through use of hypertext transfer protocol.
2.1 These Terms and Conditions are to be read in conjunction with and form part of the Order Form.
The Client acknowledges and agrees that by signing the Order form it accepts these Terms and
2.2 Quotations submitted by the Service Provider shall remain active for acceptance by the Client for
a period of 21 days from the date of the quotation, unless it is withdrawn by the Service Provider.
2.3 A contract will only become binding upon acceptance of the order by signing or counter signing
and dating of the order and returning it by the Client.
3. ENGAGEMENT OF THE COMPANY
3.1 The Client hereby engages the Service Provider to provide SEO Services and/or CRO Services
and/or Other Recurring Services, and confirms that these terms and conditions are to read in
conjunction with our separate Order Form/s which the Client acknowledges safe receipt of.
3.2 The Service Provider shall finalise the agreed keyword, if not done so at the time of the order, by
(“the Completion Date”).
3.3 The Client shall provide the Required Information to the Service Provider within an agreed period
(“the Delivery Date”). In the event that the Client fails to deliver the Required Information on the
Delivery Date, the Completion Date shall increment by one day for each day that the delivery of the
Required Information is delayed.
3.4 The ongoing SEO Services and/or CRO Services and/or Other Recurring Services shall continue for
a continuous twelve month rolling contract on a continuous twelve month rolling period for an
indefinite period subject to the provisions set out below.
3.4 The Service Provider shall be responsible for the quality of the SEO Services and/or CRO Services
and/or Other Recurring Services and shall ensure that all work is performed with reasonable care and,
without limitation, is wholly responsible for ensuring that anyone authorised by it to perform all or
any part of the SEO Services, and/or CRO Services and/or Other Recurring Services shall also do so
competently and with reasonable care.
4. NATURE OF ENGAGEMENT
4.1 The Service Provider shall at all times be responsible for organising how and in what order the SEO
Services and/or CRO Services and/or Other Recurring Services are performed.
4.2 The engagement under this Agreement is mutually non-exclusive and the Service Provider shall be
entitled, at its own expense, to subcontract the performance of the SEO Services and/or CRO Services
and/or Other Recurring Services.
4.3 The engagement and appointment of the Company under this Agreement does not create any
mutual obligations on the part of the Client or the Service Provider to offer or accept any further
engagement and no continuing relationship shall hereby be created or implied.
5. THE SEO / CRO / OTHER RECURRING SERVICES
5.1 The Service Provider shall provide SEO Services and/or CRO Services and/or Other Recurring
Services in accordance with this Agreement and in particular Clause 3.
5.2 The Service Provider shall not incur any charges to the Client, without the prior written agreement
and authorisation of the Client.
5.3 The Website SEO shall be performed directly and all changes to the Website shall be uploaded
directly to the host server via FTP. The Client shall provide the required access credentials including,
but not limited to FTP details.
[The Service Provider shall not have FTP access to the Website and the Website SEO materials shall be
submitted to the Client for uploading by the Client or a third party appointed by the Client.]
5.4 The Company shall produce the following monthly deliverables by the end of each month:
5.4.1 production of Keyword Report;
5.4.2 the Website SEO;
5.5 The Client understands and acknowledges the following:
5.5.1 The times for websites to appear on search engine listings vary and the Service Provider can
thus not guarantee that the Website will appear immediately on the Designated Search Engines or
that its position will change immediately from that which it held prior to the SEO Services and/or CRO
Services and/or Other Recurring Services being performed.
5.5.2 The Service Provider cannot control search engines and cannot provide any guarantee that any
of the Designated Search Engines will not change their policies or functionality in such a way that will
have a detrimental effect on the ranking of the Website following the completion of the SEO Services.
5.5.3 The Service Provider accepts no responsibility for any detrimental effect on the Website’s
search engine rankings which results from any activity of the Client or any third party including, but
not limited to, alterations to the Website.
5.5.4 The Service Provider makes no guarantee that the SEO Services and/or CRO Services and/or
Other Recurring Services will result in the Website appearing in the top 10 search results on the
Designated Search Engines.
6.1 In consideration of the SEO Services and/or CRO Services and/or Other Recurring Services the
Client shall pay to the Service Provider the Initial Fee as detailed in the Order Forms
A monthly amount to be agreed as detailed in the Order Form.
6.2 All payments made under this Agreement shall be expressly inclusive of any value added tax
7 INTELLECTUAL PROPERTY
7.1 Upon receipt in full by the Service Provider of all sums due under Clause 6, the copyright and any
and all other Intellectual Property Rights subsisting in any and all materials created by the Service
Provider in the course of providing the SEO Services and/or CRO Services and/or Other Recurring
Services shall be deemed to be assigned to the Client and the Service Provider shall be deemed to
have waived all moral rights in respect of such work arising out of Chapter IV of the Copyright Designs
and Patents Act 1988.
7.2 The Service Provider further warrants that any and all Intellectual Property Rights subsisting in any
and all materials created for or on behalf of the Service Provider by third party consultants,
contractors, sub-contractors or similar, shall be assigned to the Service Provider by such third parties
and will, where relevant, be subject to the requirements of sub-Clause 7.1.
7.3 Nothing in this Agreement shall vest any rights in the Website in the Service Provider and sub-
Clause 7.1 shall effect the assignment of any Intellectual Property Rights which may arise to the
benefit of the Service Provider in the Website to the Client.
8 SERVICE PROVIDRRS WARRANTIES AND INDEMNITY
8.1 The Service Provider represents, warrants, undertakes, and agrees with the Client as follows:
8.1.1 the work produced in the course of the SEO Services and/or CRO Services and/or Other
Recurring Services shall be original to the Service Provider and shall not infringe any copyright, other
Intellectual Property Rights, moral rights, rights of privacy, rights of publicity, or any other rights
whatsoever of any person;
8.1.2 the work produced in the course of the SEO Services and/or CRO Services and/or Other
Recurring Services shall not, under the laws of England and Wales be obscene, blasphemous,
offensive to religion, or defamatory of any person and shall not contain any material which has been
obtained in violation of the Data Protection Act 1998, the Freedom of Information Act 2000, the
Regulation of Investigatory Powers Act 2000, the Privacy and Electronic Communications (EC
Directive) Regulations 2003, the Official Secrets Act 1989, or any analogous domestic or foreign
legislation and nothing contained in the work will, if published, constitute a contempt of court;
8.1.3 the Service Provider shall not assign, licence, transfer, encumber or otherwise dispose of any
rights of copyright or any other rights in or to the work produced in the course of the SEO Services
and/or CRO Services and/or Other Recurring Services except pursuant to this Agreement and shall not
enter into any agreement or arrangement which might conflict with the Client’s rights under this
Agreement or might interfere with the Service Providers performance of its obligations under this
8.2 The total liability of the Service Provider under this Agreement shall be limited an equivalent sum
which represents the total amount paid to the Service Provider for the provision of its services
pursuant to this agreement.
8.3 For Domain Name Registrations, Web Hosting, Email Mailboxes the Service Provider is a reseller
partner for other companies, including but not limited to, Easily and 123-reg. The Service Provider
provides such services to the Client subject to the terms and conditions of the relevant third party
provider. The Client agreed to be bound by these third party terms and conditions.
8.4. The Service Provider will not be liable to the Client for any loss arising from:
8.4.1 A domain name not being renewed and/or
8.4.2 A mailbox not being available.
9 CLIENT’S WARRANTIES AND INDEMNITY
9.1 The Client represents, warrants, undertakes, and agrees with the Service Provider as follows:
9.1.1 the Website shall be original to or otherwise owned by the Client and shall not infringe any
copyright, other Intellectual Property Rights, moral rights, rights of privacy, rights of publicity, or any
other rights whatsoever of any person;
9.1.2 the Website shall not, under the laws of England and Wales be obscene, blasphemous, offensive
to religion, or defamatory of any person and shall not contain any material which has been obtained
in violation of the Data Protection Act 1998, the Freedom of Information Act 2000, the Regulation of
Investigatory Powers Act 2000, the Privacy and Electronic Communications (EC Directive) Regulations
2003, the Official Secrets Act 1989, or any analogous domestic or foreign legislation and nothing
contained in the Website will constitute a contempt of court;
9.1.3 the Client shall not enter into any agreement or arrangement which might conflict with the
Service Providers rights under this Agreement or might interfere with the Service Providers
performance of its obligations under this Agreement;
9.1.4 subject to sub-Clause 8.2 the Client hereby undertakes to indemnify the Company and keep the
Service Provider at all times fully indemnified from and against all actions, proceedings, claims,
demands, costs (including without prejudice to the generality of this provision the legal costs of the
Service Provider on a solicitor and own-client basis), awards, or damages howsoever arising – directly
or indirectly – as a result of any breach or non-performance by the Client of any of the Client’s
undertakings, warranties, or obligations under this Agreement.
9.2 The total liability of the Client under this Agreement shall be a total indemnity in respect of any
loss of profit sustained by the Company or the total sum needed to compensate the Service Provider
arising from clause 9.1.4 above.
10.1 Both Parties undertake that, except as provided by sub-Clause 10.2 or as authorised in writing by
the other Party, they shall at all times during the continuance of this Agreement and for a period of
two years after its termination:
10.1.1 keep confidential all Confidential Information;
10.1.2 not disclose any Confidential Information to any other party;
10.1.3 not use any Confidential Information for any purpose other than as contemplated by this
10.1..4 not make any copies of, record in any way or part with possession of any Confidential
10.1..5 ensure that (as applicable) none of its directors, officers, employees, agents or advisers does
any act which, if done by that Party, would be a breach of the provisions of this Clause 10.
10.2 Subject to sub-Clause 10.3, either Party may disclose any Confidential Information to:
10.2.1 any of their sub-contractors, substitutes, or suppliers;
10.2. 2 any governmental or other authority or regulatory body; or
10.2.3 any of their employees or officers or those of any party described in sub-Clauses 10.2.1 or
10.3 Disclosure under sub-Clause 10.2 may be made only to the extent that is necessary for the
purposes contemplated by this Agreement, or as required by law. In each case the disclosing Party
must first inform the recipient that the Confidential Information is confidential. Unless the recipient is
a body described in sub-Clause 10.2.2 or is an authorised employee or officer of such a body, the
disclosing Party must obtain and submit to the other Party a written undertaking from the recipient to
keep the Confidential Information confidential and to use it only for the purposes for which the
disclosure is made.
10.4 Either Party may use any Confidential Information for any purpose, or disclose it to any other
party, where that Confidential Information is or becomes public knowledge through no fault of that
10.5 When using or disclosing Confidential Information under sub-Clause 10.4, the disclosing Party
must ensure that it does not disclose any part of that Confidential Information which is not public
10.6 The provisions of this Clause 9 shall continue in force in accordance with their terms,
notwithstanding the termination of this Agreement for any reason.
11.1 Either party may terminate this Agreement by giving the other party the remainder of the month
of the cancellation is received plus 1 month written notice.
11.2 This Agreement will remain in effect for the period of time that the parties agree that the Service
Provider will provide the SEO Services.
11.3 Without prejudice to the generality of sub-Clause 11.1, this Agreement shall terminate,
notwithstanding any other rights and remedies the Parties may have, in the following circumstances:
11.3.1 either Party fails to comply with the terms and obligations of this Agreement and such failure,
if capable of remedy, is not remedied within 21 days of written notice of such failure from the other
11.3.2 an encumbrancer takes possession, or where the other Party is a Service Provider, a receiver is
appointed, of any of the property or assets of that other Party;
11.3.3 the other Party makes any voluntary arrangement with its creditors or, being a Service
Provider, becomes subject to an administration order (within the meaning of the Insolvency Act
11.3.4 the other Party, being an individual or firm, has a bankruptcy order made against it or, being a
Service Provider, goes into liquidation (except for the purposes of bona fide amalgamation or re-
construction and in such a manner that the Service Provider resulting therefrom effectively agrees to
be bound by or assume the obligations imposed on the other Party under this Agreement);
11.3.5 anything analogous to any of the foregoing under the law of any jurisdiction occurs in relation
to the other Party;
11.3.6 the other Party ceases, or threatens to cease, to carry on business; or
11.3.7 control of the other Party is acquired by any person or connected persons not having control of
that other Party on the date of this Agreement. For the purposes of this Clause 11, “control” and
“connected persons” shall have the meanings ascribed thereto by Sections 1124 and 1122
respectively of the Corporation Tax Act 2010.
11.5 The termination of this Agreement shall be without prejudice to any rights which have already
accrued to either of the Parties under this Agreement.
13 NATURE OF AGREEMENT
13.1 This Agreement is personal to the Parties and neither Party may assign, mortgage, or charge
(otherwise than by floating charge) or sub-license any of its rights hereunder, or sub-contract or
otherwise delegate any of its obligations hereunder, except with the written consent of the other
Party, such consent not to be unreasonably withheld.
13.2 This Agreement contains the entire agreement between the Parties with respect to its subject
matter and may not be modified except by an instrument in writing signed by the duly authorised
representatives of the Parties.
13.3 Each Party acknowledges that, in entering into this Agreement, it does not rely on any
representation, warranty or other provision except as expressly provided in this Agreement, and all
conditions, warranties or other terms implied by statute or common law are excluded to the fullest
extent permitted by law.
13.4 No failure or delay by either Party in exercising any of its rights under this Agreement shall be
deemed to be a waiver of that right, and no waiver by either Party of a breach of any provision of this
Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other
14.1 The Parties agree that, in the event that one or more of the provisions of this Agreement is
found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed
severed from the remainder of this Agreement. The remainder of this Agreement shall be valid and
15.1 Any notice or other information required or authorised by this Agreement to be given by either
party to the other shall be given by:
15.1 delivering it by hand;
15.1.2 sending it by pre-paid registered First Class post to address Pod Digital Marketing, Office 6,
Elizabethan House, Lutterworth, Leicestershire, LE17 4NJ; or
15.1.3 sending it by electronic transmission to the other party at the address firstname.lastname@example.org
15.1.4 Any notice or information given by post in the manner provided by Clause 15.1.2 which is not
returned to the sender as undelivered shall be deemed to have been given to the second day after
the envelope containing it was so posted; and proof that the envelope containing any such notice or
information was properly addressed, pre-paid, registered and posted, and that it has not been so
returned to the sender, shall be sufficient evidence that the notice or information has been duly
15.1.5 Any notice or information sent by electronic transmission, facsimile transmission or
comparable means of communication shall be deemed to have been duly given on the date of
transmission, provided that a confirming copy of it is sent as provided in Clause 15.1.3 to the other
party at the address given in Clause 15.1.3 within 24 hours after transmission.
16 ALTERNATIVE DISPUTE RESOLUTION
16.1 Any dispute or difference arising between the Parties relating to this Agreement or its subject
matter shall be referred to a single arbitrator to be agreed upon by the Parties or, failing such
agreement, to be appointed by the then President of the Law Society, such arbitrator to have all of
the powers conferred upon arbitrators by the laws of England and Wales.
16.2 The Parties hereby agree that the decision of the Arbitrator shall not be final and binding on both
17 LAW AND JURISDICTOIN
17.1 This Agreement (including any non-contractual matters and obligations arising therefrom or
associated therewith) shall be governed by, and construed in accordance with, the laws of England
17.2 Subject to the provisions of Clause 15, any dispute, controversy, proceedings or claim between
the Parties relating to this Agreement (including any non-contractual matters and obligations arising
therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and